Salestech Edition: Ship.com Is Leading the Agentic Commerce Transformation for Online Sellers
In a new interview with Salestech Edition, Ship.com founder and CEO Joe DiSorbo talks about why rising carrier costs aren't the real problem, it's the invisible costs stacked on top of them. DiSorbo argues that most sellers can tell you their average cost per package but have no idea which orders are quietly costing them the most, whether that's an oversized box, an unpriced residential surcharge, or an unnecessary expedited service.
He draws a distinction between what SHIP AI actually replaces and what it doesn't: a small seller will never out-negotiate a retailer's shipping volume, but they can get back the constant, unglamorous work of catching problems before they become costly,. the job a large retailer solves by having a person watch the shipping desk all day. SHIP AI reviews orders, fixes what it safely can, and surfaces only the decisions that need a human, while SHIP MCP lets that same intelligence plug directly into the AI tools sellers already use through the open Model Context Protocol standard.
DiSorbo also addresses how Ship.com keeps sellers in control: anything that spends money requires explicit approval, new automation starts in a passive, show-don't-do mode, and sellers choose how much authority to hand over as trust builds. He closes by tying it to where he sees agentic commerce heading,. AI agents can already research and complete a purchase, but delivery is still where that promise gets kept or broken, and shipping needs to be something an agent can act on directly rather than a step a human has to leave the conversation to finish.
