In Business Magazine: The Hidden Shipping-Cost Crisis

When carriers announce their annual rate increase, most small business owners brace for a single number and move on. But in a new byline for Greater Phoenix In Business Magazine, Ship.com President and COO Kyle Henzel argues that instinct is exactly what's draining profit, the real damage comes from the dimensional weight rules, residential fees, and peak-season surcharges that stack on top of the base rate and only show up on the invoice weeks later.

Henzel makes the case that shipping needs to be tracked like a cost of goods sold rather than a monthly afterthought, and explains how AI-powered tools can give small shippers the same real-time cost visibility that large retailers have long had through dedicated logistics teams, flagging billing errors, surcharge-prone product lines, and packaging fixes before a shipment ever goes out.

Read the full article on Greater Phoenix In Business Magazine