Information We Collect
We collect the following categories of personal information:
- Personal Information: Name, email address, phone number, mailing address, payment information.
- Account Information: Login credentials, order history, shipping preferences, customer service interactions.
- Device Information: IP address, browser type, device type, operating system, unique device identifiers.
- Usage Data: Pages visited, features used, time spent, referring/exit pages, clickstream data.
- Inferred Data: Profiles or preferences inferred from your activity (e.g., shipping patterns, feature usage).
- Geolocation Data: Approximate or precise location data collected via your device or browser (if enabled).
- Contact Information (Mobile App): With your permission, we may access your device’s contact list to enable features like contact import or address autofill
How We Collect Information
We collect personal information in the following ways:
- When you create an account or register
- When you place an order or make a transaction
- When you contact customer support
- When you subscribe to marketing communications
- When you interact with our website, mobile app, or features
- Automatically through cookies, SDKs, pixels, and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide, maintain, and personalize our Services
- Process and fulfill orders and transactions
- Communicate with you regarding your account, orders, or support requests
- Send you marketing communications (with your consent)
- Improve the functionality, security, and performance of our website and mobile app
- Analyze trends and user behavior to improve products and features
- Enforce our Terms of Service and prevent fraud or abuse
Text Message Communications
By providing your mobile number, you consent to receive recurring automated promotional and personalized marketing text messages from Ship.com. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP or emailing help@ship.com.
Cookies and Tracking Technologies
We use cookies, web beacons, SDKs, and similar technologies to:
- Understand and store user preferences
- Analyze traffic, usage, and user interactions
- Deliver a personalized and efficient user experience
You can manage cookie preferences through your browser settings or by visiting our [Cookie Settings] page.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When no longer needed, we securely delete or anonymize personal information.
Data Security
We implement industry-standard safeguards to protect your personal information, including:
- Secure server environments
- SSL/TLS encryption
- Role-based access controls
- Malware detection and prevention tools
While we take reasonable steps to secure your information, no system is 100% secure.
Your Privacy Rights (U.S. Residents)
Depending on your state of residence, you may have the right to:
- Access: Request the categories and specific pieces of data we hold about you
- Correct: Request correction of inaccurate or incomplete personal information
- Delete: Request deletion of your personal information, subject to certain legal exceptions
- Portability: Request a copy of your data in a portable format
- Opt-Out: Decline the sale or sharing of your personal information (we do not sell personal data)
- Appeal: Appeal a denied request in applicable states (e.g., CO, CT, UT, VA)
- Non-Discrimination: You will not be penalized for exercising your privacy rights
To exercise your rights, email us at help@ship.com. We verify identity through the phone number associated with your account or by requesting additional information.
Do Not Track Signals
We do not currently respond to browser “Do Not Track” signals. However, you may manage your privacy preferences using technologies such as Global Privacy Control (GPC), where supported.
Data Breach Notification
In the event of a data breach, we will notify affected individuals by email or in-app notification within
72 hours, when required by law.
Mobile App Privacy
If you use our mobile app, we may collect:
- Contact data (with your explicit permission)
- Device and usage information
- Geolocation data (if enabled)
You can revoke contact or location access via your device’s settings. We do not sell or share contact data for third-party marketing.
Third-Party Disclosure
We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers that help us operate our Services. These include:
- Payment processors (e.g., Stripe)
- Cloud storage providers (e.g., AWS)
- Customer support platforms
- Analytics and performance tools (e.g., Google Analytics)
- Email, SMS, and advertising platforms
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Third-Party Links
Our Services may contain links to third-party websites or offers. We are not responsible for the privacy practices of those external sites.
Google and Advertising
We use Google AdSense, Facebook Pixel, and other third-party advertising and analytics tools. These platforms may use cookies and device identifiers to serve ads based on your past interactions. To manage your preferences:
- Google Ad Settings
- Network Advertising Initiative
- Digital Advertising Alliance
Children’s Privacy (COPPA)
We do not knowingly collect personal data from children under 13 years old. Our services are not directed to children. If you believe we have inadvertently collected data from a child, please contact us at help@ship.com and we will promptly delete it.
Fair Information Practices
In accordance with U.S. fair information principles:
- We will notify users by email in the event of a data breach as required by law
- We support the right of individuals to pursue legal recourse for privacy violations
CAN-SPAM Compliance
We may collect your email to:
- Respond to inquiries and fulfill transactions
- Send marketing emails (with your consent)
To unsubscribe from promotional emails, click the unsubscribe link in any email or email help@ship.com. We will promptly honor your request.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If changes are material, we will notify you by email and/or a prominent notice on our website or app.
Contact Us
For privacy-related questions or to exercise your rights, contact:
Email: help@ship.com
Support: help@ship.com
Mailing Address: Ship.com, 125 S Union St, Olean, New York 14760, United States