Shipping is what we do. After all, our name is Ship.com. Ship is also about Friendship, Partnership, Leadership, and Ownership. It’s about getting the most out of your business and your life. As direct sellers, shipping quickly becomes a key component of a successful business. Unfortunately, shipping is not always a piece of cake. And, it can have major impacts on your bottom line. From expenses to customer satisfaction, it’s important to have a grasp on what’s going on in the world of shipping to set your business up for success.
Let’s not beat around the bush – The priorities of you, a direct seller, and carriers are not always aligned. In fact, direct sellers can be difficult for mainstream shippers to understand. Let’s break it down:
- Accurate shipping estimates (both cost and delivery)
- Reliable tracking measures
- Customer satisfaction
Shipping Company’s Priorities:
- Lower environmental impacts
- Customer satisfaction
- Financial stability
The interesting dynamic between direct sellers and shippers is that both need each other to thrive. Worldwide, direct selling is worth $180 billion in sales. The key to that success? Happy clients that continue to make purchases, promote your business as ambassadors or simply by word of mouth.
At the end of the day, you need a shipping resource to complete transactions and build your reputation as a direct seller. Shipping companies need you to increase revenue. It’s a give and take that can be tricky and a bit frustrating at times. Headaches direct sellers face with shipping come in the form of unexpected costs, shipping delays, lost packages, and ultimately – finding a shipping provider you trust.
Between pricing fluctuations and inaccurate delivery time estimates, it can be difficult to properly budget and provide customers with a shipping guarantee. Those two elements are HUGE components of your business’ success. After all – where would you be without loyal customers and revenue?
The shipping world is constantly changing, and you must stay in the know. We take pride in prioritizing communication with Ship.com members and informing you when changes are being made by those carriers.
What’s New in Shipping: May 2022
📦 USPS Updates 📦
Beginning May 1, 2022, the USPS is rolling out an update to First-Class packaging. To increase network efficiencies, the USPS is slowing down some First-Class Services, adding 1 to 3 additional days to transit. What does this mean for you? You can anticipate your average delivery time to increase. Currently, the industry average shipment time to zone 5 (601 to 1000 mile radius from origin) is 2 days for Priority mail and 3.5 days for First-Class. Come May 1, the new service speed for First-Class will be 4.5 – 6.5 days, and Priority Mail will remain 2 days.
What’s next? As carriers change service times and prices, Ship.com is ready to help optimize your strategy and find the right balance between transit time and shipping rates. Given the changes with USPS, now may be a great time to re-evaluate your strategy. If you choose to continue using USPS First-Class shipping, ensure you effectively communicate the increased delivery time with your customers and update any policies you may have.
Here are some examples of wording to use:
Email Confirmation Example:
Thank you so much for placing an order with (Your Company Name).
Due to high shipping volumes and recent policy updates with the USPS, there may be a delay in the delivery of your order. Order # (customer’s order number) is currently being processed and you will receive a confirmation email when it has shipped. Please use the tracking link included in the shipping confirmation email to track your order and view the estimated delivery date.
If you have any questions or concerns, please feel free to reach out to me at (contact info).
Thanks again for shopping with (Your Company Name).
Website Checkout Information Example:
Due to changes in delivery times by the USPS, delivery times can vary. Please plan for longer delivery times when placing your order when selecting (specify the shipping methods or timeframes you use in your checkout for USPS).
Ship, as you may know, also offers other carrier shipping options which you can evaluate when you are selecting shipping labels.
At Ship.com, we’re committed to keeping our members up-to-date on industry changes that directly impact you. You can connect through our friendly, accessible customer support, join our Facebook Group, or follow Ship.com on Instagram or Facebook.